To get attention, a strong subject line that suggests you have a problem with an Apple product can be a good start. In Cook’s case, this address is public and although Tim Cook spends an hour every morning reading customer emails, he has a full-time assistant who reads his emails when he’s not around. To send an email, the first thing is to have an address to which you can go. This draws much more attention since today traditional mail is hardly used. By telephone it is much more difficult for him to answer, since although the telephone where he usually works is public, it is not the most usual thing for him to answer just anyone. If you write him an email, appreciate that he is not the one who reads them first, but rather his team who filters those that reach the director of the Cupertino company. You have several ways to try to contact him: by mail, by phone or by letter. As we have said before, in order for you to have more options for Tim Cook to respond to you, you are going to have to stand out above the rest.
